We are the controller of the personal data provided to us for the purposes of applicable data protection legislation.
2. Whose personal data do we collect?
By personal data we mean identifiable information about you, such as your name, email address, geographical postcode, mobile and home telephone number and your IP address. If you create a profile as a driving instructor on our platform then we will collect and store any personal data included in that profile. If you are a learner driver on our platform we may collect your provisional driving licence number.
Personal data you provide to us
From time to time you may provide to us personal data. This may be because you wish to:
-use our platform either as a driving Instructor or a learner driver;
-create an account with on our platform;
-provide feedback or reviews to us;
-provide services to us; or
-otherwise contact us including with queries, comments or complaints.
You may provide personal data to us directly, or to us through our social media platforms.
If you provide personal data about a learner under the age of 18, you confirm that either (a) you are their parent or legal guardian; or (b) you otherwise have permission to do so.
All personal data that you provide to us must be true, complete and accurate. If you provide us with inaccurate or false data, and we suspect or identify fraud, we will record this and we may also report this to the appropriate authorities.
When you contact us by email or post, we may keep a record of the correspondence and we may also record any telephone call we have with you.
Although the App enables payment services, these services are provided by our payment service provider, currently Stripe, and we do not therefore process any financial data of a learner driver and/or a driving instructor.
Personal data we automatically collect about you
When you use our platform, we may automatically collect and store information about your device and your activities. This information could include:
technical information about your device such as type of device, web browser or operating system;
your preferences and settings such as time zone and language;
how long you used the app and which services and features you used.
Some of this information is collected using cookies and similar tracking technologies. If you want to find out more about the types of cookies we use, why, and how you can control them, please see our Cookies Policy.
Personal data we receive from others
Driving Instructors and learner drivers may each provide personal data to us about the other, although we do not generally request that they do so.
If we reasonably believe that any of the personal data you have provided to us is inaccurate, we may receive further personal data from third parties, confirming or otherwise, your identity.
We may also receive personal data about you from our security service partners and our payment providers.
3. Lawful use of your personal data
-consent (where you choose to provide it);
-performance of our contract with you;
-compliance with legal requirements; and
-legitimate interests. When we refer to legitimate interests we mean our legitimate business interests in the normal running of our business which do not materially impact your rights, freedom or interests.
We shall use your personal data to provide access to our platform in accordance with the contract between us, namely our Driving Instructor Terms and Learner Driver Terms as appropriate.
We may from time to time need to use your personal data to comply with any legal obligations, demands or requirements, for example, as part of anti-money laundering processes or to protect a third party's rights, property, or safety.
We may also use your personal data for our legitimate interests including:
-to improve our website and mobile services;
-in connection with, or during negotiations of, any merger, sale of assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company;
-to deal with any customer services you require;
-for audit purposes; and
4. Who do we share your data with?
We shall provide personal data about a driving instructor to a learner driver, and likewise, we shall provide personal data about a leaner driver to a driving instructor if a learner driver wishes to book lessons with a driving instructor. We shall only do so to the extent necessary under our Driving Instructor Terms and Learner Driver Terms as appropriate. The driving instructor will also be a controller of a learner driver's personal data provided to it.
Driving instructors agree that their profile, and the personal data in their profile, is accessible by all users of the platform.
For our legitimate interests, we may share your personal data with our service providers, sub-contractors and agents that we may appoint to perform functions on our behalf and in accordance with our instructions, including IT service providers, payment providers, accountants, auditors and lawyers.
We shall provide our service providers, sub-contractors and agents only with such of your personal data as they need to provide the service for us and if we stop using their services, we shall request that they delete your personal data or make it anonymous within their systems.
5. Where we hold and process your personal data
Some or all of your personal data may be stored or transferred outside of the European Economic Area (the EEA) for any reason, including for example, if our email server is located in a country outside the EEA or if any of our service providers are based outside of the EEA.
Where your personal data is transferred outside the EEA, it will only be transferred to countries that have been identified as providing adequate protection for EEA data or to a third party where we have approved transfer mechanisms in place to protect your personal data — i.e., by entering into the European Commission's Standard Contractual Clauses, or by ensuring the entity is Privacy Shield certified (for transfers to US-based third parties).
We shall process your personal data in a manner that ensures appropriate security of the personal data, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage. In particular, access is restricted to employees who need to know your personal data, and we use appropriate password protection and appropriate strong encryption electronic measures within our electronic data management systems.
However, unfortunately, because of the nature of electronic storage, we cannot promise that your personal data or any other data you provide to us will always remain secure. If there is a security breach, we will do all that we can as soon as we can to stop the breach and minimise the loss of any data.
You may consent to receive marketing email messages from us about the services we offer and our platform. You can choose to no longer receive marketing emails from us by contacting us or clicking unsubscribe from a marketing email. Please note that it may take us a few days to update our records to reflect your request.
If you ask us to remove you from our marketing list, we shall keep a record of your name and email address to ensure that we do not send to you marketing information. If you still have an account with us, we shall continue to email you in relation to your account only.
8. Your rights
You have a number of rights under applicable data protection legislation. Some of these rights are complex, and not all of the details have been included below. Further information can be found here
-Right of access: You have the right to obtain from us a copy of the personal data that we hold for you.
-Right to rectification: You can require us to correct errors in the personal data that we process for you if it is inaccurate, incomplete or out of date.
-Right to portability: You can request that we transfer your personal data to another service provider.
-Right to restriction of processing: In certain circumstances, you have the right to require that we restrict the processing of your personal information.
-Right to be forgotten: You also have the right at any time to require that we delete the personal data that we hold for you, where it is no longer necessary for us to hold it. However, whilst we respect your right to be forgotten, we may still retain your personal data in accordance with applicable laws.
-Right to stop receiving marketing information: You can ask us to stop sending you information about our services, but please note we shall continue to contact you in relation to any matters relating to your account, if you have one.
We reserve the right to charge an administrative fee if your request in relation to your rights is manifestly unfounded or excessive.
9. Retention of personal data
Last updated: Jan 2020